Original WEST SYSTEM Technical Manual
In 1972, we introduced the first WEST SYSTEM Technical Manual (now known as the WEST SYSTEM User Manual & Product Guide, and available in 18 languages) to help our customers understand our products, which were like none other on the market. We could not have known then what an important part of our history this helpful booklet would become. We expanded the manual over the next several years, focusing on answers to questions our customers commonly asked. We later published other, more project-specific manuals, including Wooden Boat Restoration & Repair and Fibreglass Boat Repair and Maintenance. We also wrote The Gougeon Brothers on Boat Construction, a definitive work on cold-moulded construction with wood and WEST SYSTEM materials, now in its fifth edition.
The key to our customers’ success with these products was a dedicated technical staff offering one-on-one support by phone, mail, and in person, combined with our growing library of informative publications. Satisfied customers made the WEST SYSTEM part of our business grow steadily over the years. Our technical support model is similar today but with the added modern conveniences of email, the internet, and of course our new website featuring instructional videos and PDFs of all of our manuals.
The growing demands of our epoxy business made it difficult to continue our one-off and production boat-building operations. We discontinued building boats in 1993, but the boat shop we began in long ago is still in operation. Jan and I have come full circle. I like to think we “successed” our way back to the boat shop, where we build our own boats for the pleasure of it and are still discovering new things about processes and materials. Jan is finishing up a 40′ trailer-able, self-righting catamaran he hopes to launch this summer. I have been playing with small boats, mostly sailing canoes. And of course, we are both still into iceboats, our first love.
We supposedly are retired, but I think we are still doing research and development, just as we did in the years leading up to the introduction of WEST SYSTEM products.—From How WEST SYSTEM Products Got Their Start by Meade Gougeon, Epoxyworks 28.